1. What are the most important things I need to know about boarding at your kennel?
Our vaccination policy, business hours are by appointment, and how our prices are calculated.
2. Do you live on the premises?
Yes. The kennel is attached to our home. When you walk in the front door, you are walking into our business and our home.
3. What do you mean when you say you’re open by appointment only?
Since our kennel is our home, we don’t have employees, and we are open 7 days a week, we need to know when we can come and go, make our own personal appointments, and take off to run errands without missing anyone. We will call to see if you will be arriving during our morning hours or evening hours. Occasionally, we may have to adjust our hours due to family or personal obligations.
4. Can I tour the kennel?
Of course. We welcome and encourage tours before boarding. Tours are by AM or PM appointment and can be scheduled Monday through Friday from 9:00am to 11:30am and again from 4:00pm to 6:30pm. Saturday from 9:00am to 11:30am and Sunday from 4:00pm to 6:30pm. We are not able to give tours on Sunday during our peak season. If you do want to bring your pet, you need to also bring proof of vaccinations. Otherwise we would ask you to leave your dog in your vehicle and we will come out to meet your dog.
We do not allow pets to go through the kennel with you during the tour. However, you are welcome to bring your pets for us to meet them before or after your tour of our facility, but remember to bring their vaccination records with you.
5. Can I pick up or drop off other than your business hours?
You may take advantage of our after hours service, and there is a $50.00 charge for us to open the kennel for you. If it’s on a holiday we are closed, the fee is $100.00.
6. Are you open on major holidays?
No. The kennel is closed for pick ups and drop offs on New Year’s Day, July 4th, Thanksgiving Day, and Christmas Day.
We have half day hours on Memorial Day and Labor Day from 4:00pm to 7:00pm. No morning hours on these holidays. We are open from 9:00am to noon on Decenber 24th and December 31st unless these days fall on Sunday.
7. Is anyone taking care of the animals on the Holidays?
Yes. We are still caring for your pets, but we also appreciate having holidays off.
8. Do the rates increase over the holidays and or do you require a minimum day stay?
No. Rates remain the same year around. We do not require a minimum day stay during peak season or holidays, but if you reserve kennel space and return early, you pay for the time you reserved.
9. Is the kennel air conditioned and heated?
10. What vaccinations does my dog or cat need to board with you?
We require a 7-day incubation waiting period after receiving vaccanations. This means that your dog will not be able to board at this kennel for atleast 7 days after they have been given vaccinations. It doesn't matter if their vaccinations have or have not expired.
11. When are dogs let out and put to bed?
We open doors in the morning between 5:00am and 5:30am, and we close up between 8:00pm and 9:00pm.
12. What if my pet becomes ill while at the kennel?
We will contact your vet and transport to them. If it is after hours and your vet’s office is closed, we will transport your pet to the emergency clinic. We will then attempt to contact you or your emergency contact person.
13. What brand of food do you feed and can I bring my own?
We feed Diamond brand dog and cat foods. You are welcome to bring your own food at no additional charge. Food containers need to be labeled with your pet’s name otherwise the food you brought will not be fed to your pet because we will not know who it belongs to. Feeding instructions on the container is helpful.
14. How often do you feed?
We are happy to feed according to your schedule.
15. Do I bring my own bowls?
No. We provide bowls. Do not bring anything breakable such as, glass cups for measuring food or ceramic dishes. If you prefer we use your UNBREAKABLE dishes, you can bring them but they must be washed and clean before we will use them.
16. Do you charge extra for exercise/playtime?
Yes. Because here, each dog already has access to their individual 16 foot outdoor run. If the weather is nice, we leave the doors open all day so they can come in and out as they want to.
17. Will my dog be with other dogs during playtime or will my cat be out with other cats?
No. We do not offer group playtimes.
18. Can I make reservations via email or fax?
Yes, unless you are a new client, then you will need to call us at 896-2942. When emailing to inquire if we have a certain date available, please let us know if you re wanting to reserve it, or are simply checking to see if the dates are available but not ready to make a reservation. I will not consider inquiring about date availability a reservation.
19. Can I call to check on my pets?
Absolutely. Please e-mail us or call us at 317-896-2942.